Refund Policy Overview
Returns, Exchanges & Cancellations
At Emerald Rewoven, each piece is thoughtfully handcrafted with care and attention to detail. Because many of our products are handmade, made-to-order, personalized, or created from reclaimed textiles, please review our policy carefully before placing your order.
At this time, Emerald Rewoven does not accept returns or exchanges on purchased items.
Orders may be canceled within 24 hours of purchase. After 24 hours, production planning and material preparation may begin, making the order ineligible for cancellation.
If an order is canceled after production has begun but before shipment, a 10% transaction and processing fee may be deducted from any eligible refund.
All sales are considered final unless an item arrives damaged or there is an error on our part.
Personalized & Custom Orders
Personalized, embroidered, made-to-order, and custom items are created specifically for each customer and are therefore non-refundable, non-returnable, and non-exchangeable.
Please carefully review all customization details before submitting your order.
Sale Items
All sale, clearance, promotional, and discounted items are final sale and cannot be returned, exchanged, or refunded.
Damaged or Incorrect Orders
We take great pride in our craftsmanship; however, mistakes can occasionally happen.
If your order arrives damaged or you believe there is an error with your order, please contact us within 72 hours of delivery at:
EmeraldCollections.Bags@gmail.com
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Please include:
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Your order number
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Photos of the item
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Photos of the packaging
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A brief description of the issue
Claims submitted after 72 hours of delivery may not qualify for review.
Please note that damage occurring during transit is the responsibility of the shipping carrier.
Customers who wish to add shipping insurance may contact us before shipment for available options and additional costs.
Lost, Stolen, or Misdelivered Packages
Emerald Rewoven is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
Customers are encouraged to select shipping options that include tracking and insurance whenever available.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders returned due to an incorrect, incomplete, or undeliverable address supplied by the customer will require the purchase of a new shipping label before the package can be reshipped.
Refunds will not be issued for orders returned due to customer address errors.
Production Times
Production times listed on the website are estimates and may vary depending on order volume, material availability, and project complexity.
Custom Keepsake and Memory Bag projects may have separate timelines that will be discussed during the consultation and design process.
Handmade & Upcycled Materials
Because many Emerald Rewoven products are handcrafted using reclaimed, upcycled, vintage, or repurposed materials, slight variations in color, texture, pattern placement, and hardware may occur. These natural variations are part of the unique character and charm of each piece and are not considered defects.
No two items are exactly alike, making every Emerald Rewoven creation truly one of a kind.
This reinforces the handmade nature of the bags and helps protect you from complaints about minor differences between photos and the finished product.